Call: 020 8688 5094

0 x item(s)

GB Cycles
GB Cycles
Products

Coronavirus Update Page

Latest update: 19/10/2020 : new opening times

Coronavirus and Geoffrey Butlers Cycles: What we are doing?

We are taking the COVID-19 situation seriously with the utmost consideration for the well being and health of our customers and staff, and will update this page with any developments/actions at Geoffrey Butler Cycles or based on government advice.

Sensible measures have been put in place, increased amount of hand cleaning wipes, cleaning products for staff, increased diligence to cleanliness and protocols based recommendations by the government and our service providers like Royal Mail.

Everyone here at Geoffrey Butlers wants to thank you for your support in the coming weeks, and wish you well and good health.


Latest News:

SHOP

The shop is open to the public during our Covid opening times (see below), we still ask customers to come prepared to reduce time spent in the store. We ask all customers to respect the social distancing rules, including the handling of stock in store. 
We may at times limit the amount of people allowed in the store to maintain social distancing, and based on staff levels, but will do our best to keep you from queuing in the bad weather.

We are enforcing a strict "No Mask, No Entry" rule.

SERVICING AND REPAIRS

The workshop is still fully operational, our staff will work with customers on a suitable drop-off time and collection time once the work has been carried out.

WE CERTAINLY DONT WANT TO BE UNFRIENDLY BUT PLEASE REMEMBER SOCIAL DISTANCING RULES.
KEEP A MINIMUM OF 1-2 METRES AWAY FROM OUR STAFF AND OTHER CUSTOMERS AT ALL TIMES, NO EXCEPTIONS.

- Need to hand over an item or a bike to a member of staff? Place it down and step well back away from it allowing someone else to step forward to collect it.
The same applies the other way, allow a member of staff to step back from the item or bike before moving forward to collect it.

-Doors. If you see someone coming through a door, forget manners, don't hold it for them, step right away and allow them a clear path 2m away from you before you approach the door. If you can, avoid using hands on the door, try an elbow or shoulder.


ON-LINE STORE

We will be operating the online business. Website orders and eBay orders will be picked, packed and dispatched as quickly as possible.

Sensible measures have been put in place here too, increased amount of hand cleaning wipes, cleaning product for staff and general care when handling your items for postage.

Top tip, when your parcel arrives, it is a good idea to bring it in and place it somewhere safe and leave it 3-4 days before opening and handling it.

If you are showing Coronavirus symptoms we would ask you to refrain from visiting us and instead make use of our online services.

FAQ's

How to get in touch with Geoffrey Butler Cycles?

Our Shop number is 02086885094, at times there is only one shop staff member available so please be patient if we do not answer first time.
Email enquiries to shop@gbcycles.co.uk  
Mail-Order enquiries to mailorder@gbcycles.co.uk

What are your Opening Times?

Monday, Tuesday, Wednesday: 1pm - 6pm
Thursday: CLOSED
Friday: 1pm - 6pm 
Saturday: 10pm- 5pm
Sunday: - CLOSED

Can I still bring my bike in for a repair or service?

Our workshop is fully operational and we are currently accepting bookings throughout the coming weeks. For bookings and updates call 02086885094

Are there any expected delays to my order arriving?

All orders will be despatched within 48 hours, except for Thursdays when the shop will be closed and orders will be despatched Friday. Royal Mail and AtoZ couriers are currently operating as normal, but delays can be expected, we ask all customers to be patient but on request we can track parcels.