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Coronavirus Update Page

Latest update: 09/01/2021 : Tier 4 opening rules

Coronavirus and Geoffrey Butlers Cycles: What we are doing?
We are taking the COVID-19 situation seriously with the utmost consideration for the well being and health of our customers and staff, and will update this page with any developments/actions at Geoffrey Butler Cycles or based on government advice.


Latest News:

SHOP

We are currently operating a “No Browsing Rule”. A member of staff will help with your requirements and will bring the product to the counter for purchase.

NO MASK, NO ENTRY; for the safety of staff and customers we will be enacting this rule with NO exception.

We will be operating a strict social distancing rule in store. We will accept ONE or TWO customers at a time, and ask visitors to come prepared with their requests to minimise time in store and contact.


WORKSHOP/SERVICING

We will be taking workshop bookings, and will be accepting customers for drop off and collections within the hours of 11pm and 5pm.

WE CERTAINLY DONT WANT TO BE UNFRIENDLY BUT PLEASE REMEMBER SOCIAL DISTANCING RULES.
KEEP A MINIMUM OF 1-2 METRES AWAY FROM OUR STAFF AND OTHER CUSTOMERS AT ALL TIMES, NO EXCEPTIONS.

If you are showing Coronavirus symptoms we would ask you to refrain from visiting our store and instead make use of our online services.

- Need to hand over an item or a bike to a member of staff? Place it down and step well back away from it allowing someone else to step forward to collect it.
The same applies the other way, allow a member of staff to step back from the item or bike before moving forward to collect it.

-Doors. If you see someone coming through a door, forget manners, don't hold it for them, step right away and allow them a clear path 2m away from you before you approach the door. If you can, avoid using hands on the door, try an elbow or shoulder.


ON-LINE STORE

We will be operating the online business. Website orders and eBay orders will be picked, packed and dispatched as quickly as possible.

Sensible measures have been put in place here too, increased amount of hand cleaning wipes, cleaning product for staff and general care when handling your items for postage.

Please be aware that all deliveries are delayed at the moment with Royal Mail.



FAQ's

How to get in touch with Geoffrey Butler Cycles?

Our Shop number is 02086885094, at times there is only one shop staff member available so please be patient if we do not answer first time.
Email enquiries to shop@gbcycles.co.uk  
Mail-Order enquiries to mailorder@gbcycles.co.uk

What are your Opening Times?

Monday, Tuesday, Wednesday: 10am - 5pm
Thursday: CLOSED
Friday: 10am - 5pm 
Saturday: 10am- 5pm
Sunday: - CLOSED

Can I still bring my bike in for a repair or service?

Our workshop is fully operational and we are currently accepting bookings throughout the coming weeks. For bookings and updates call 02086885094

Are there any expected delays to my order arriving?

All orders will be despatched within 48 hours, except for Thursdays when the shop will be closed and orders will be despatched Friday. Royal Mail and AtoZ couriers are currently operating as normal, but delays can be expected, we ask all customers to be patient but on request we can track parcels.